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Frequently Asked Questions

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What have other customers said about ReadingGlasses.CO/?

"Glasses arrived in great shape. I’ve never had an issue with the glasses I’ve purchased from ReadingGlasses.CO. When I need another pair I’ll be back..."
         Ron M., Fullerton CA

"...I can't begin to not only "Thank You!" but the quality of all 4 pairs purchased could not be believed! Both my wife and I just shook our heads in disbelief! What great quality eyeglasses! With spring hinges! (Are you kidding me!) I could do a commercial on these glasses...there [sic] that good! Really, I thought "there must be a mistake?" I will buy from you...from here on out! Nobody can beat these prices and quality! NOBODY! You are second to NONE!"
             Jeffery S. M., Mentor OH

"I have nothing but praise for ReadingGlasses.CO. I’m wearing my latest purchase as I type this. I like that there are so many styles- many more than your average optometrist would have. And the prices are great, as well."
             Richard K., Richmond BC

"ReadingGlasses.CO—top shelf recent experience with ReadingGlasses.CO—good products, even more fabulous service. Our government should work so well. I'll be back."
             W. J. C., St Albans VT

"I've already passed on a link to your site to my sister and two other friends who wear readers, and I'll keep spreading the word. Keep up with the great selection and service "
             Dave S., Champaign IL

"I received my glasses yesterday, and they make me look like a super cool Rock Star! And I can see! Thank you!"
             Susie J., Estacada OR

"Wow! Awesome customer service! I've enjoyed doing business with you and I'm sure I'll be ordering again as my vision, sadly, requires a stronger lens. You can be sure I'll tell people about your company."
             Mary S., Carmichael CA

"Thanks again for your unbeatable, personal customer service"
             Andy H., New York NY

"I found your website easy to navigate and it also provided good information. I will definitely purchase from you in the future."
             Lorraine A., Bolton MA

"You have such a wonderful selection of specs; it was hard making a decision. The good news is: since one can ever have too many reading glasses, e.g. a pair for the kitchen, pair for the study, a pair for the car.....I may be visiting your site again, soon."
             Michelle S., Denver CO

"I will be ordering another pair of glasses and my wife will be ordering a pair as well. Probably early next week."
Gary P., Canonsburg PA

"Great service and I appreciate it!"
             Bob L., Dulles VA

"Arrived QUICKLY. And YES, as always I love them."
             Ann F., Gibsonia PA

"Everyone compliments me and I tell them where I got them. THEY ARE BEAUTIFUL! Will be back for more soon!"
             Paula F., Key Largo FL

"Ordering from ReadingGlasses.CO was easy and fast. I appreciate your acknowledgment and follow up from the time I placed my order until now. ReadingGlasses.CO has been added to my "favorites" and I will order from the website again."
             Sara B., Dallas TX

"GREAT CUSTOMER SERVICE, I AM IMPRESSED!"
             Marla R., Houston TX

"got em, love em, appreciate your following up & the super service i got. i'll be ordering again & recommending you to all my friends. thanks again."
             Sandra S., Nacogdoches TX

"The glasses were received very timely. I do love them, they are much better quality than anything I was finding in the stores. I will gladly recommend your website to family and friends."
             Rachel M., Bedford NH

"...arrived very quickly, and are probably the nicest reading glasses I've had. Nice reading glasses are very hard to find. Thank you for the wonderful service."
             Nancy K., Chestertown MD

"Keep up the great and timely customer service."
             Ricky B., Lyons IL

"The most beautiful reading glasses I have! Thank you!"
             Jeannouel V., Curacao Netherlands

"My experience with your company has been great. The packages arrive very quickly. I have referred people to your site."
             Jacque H., Tucson AZ

"I received my glasses a day or two earlier than expected and am very happy with my order - I'm actually wearing a pair of them now as I type this email. "I've been surprised and pleased with this personalized service - there's not much of that left these days. I've referred a friend of mine to your site and will be sure to refer others as well."
             Sharon D., Baltimore MD

"...they did arrive in just a few days! "And I love the quality - I could tell online from your website they were very nice quality, and they are!! Will shop through you again!"
             Heidi B., Watertown CT

"I do all my shopping on the internet because I am handicapped...and I have to say that you are, by far, the best businessman and person I have ever done business with and that includes a lot of people over the years."
             Shari B., Piedmont OK

"My job is related with meeting a lot of customers and every day at least 20 people compliment my glasses and ask me where did I get them from…so, I’m your advertisement..."
             Petia A., Fort Lee NJ

"Love the personal touch with an owner who's involved!"
             Bea L., Birmingham MI

"Thank you so very much...and i must say - great customer service...i am most impressed and appreciate your prompt attention..."
             Dominique F., Louisville KY

"Thank you so much for your generosity and all in all it has been a pleasure dealing with you. You always replied promptly to my emails and when there was a problem you came through promptly. I will definitely recommend you to my friends..."
             Hanna R., Aventura FL

"Thank you I appreciate you keeping in touch with me and working with me like this. It has been a pleasure. I will definitely be back to shop with you again."
             Heather S.,Morton TX

How long will it take for my order to ship?

Our goal is to ship your order within one business day after it's received. On rare occasions, we'll ship within three business days or even a little longer if a holiday interferes with our schedule, if you've ordered a custom item, or if an item is out of stock. We will ship your order via standard service.

We offer FREE SHIPPING BOTH WAYS within the continental United States and DC regardless of how many items you buy or the total of your purchase. Your order will be shipped via standard shipping but expedited shipping within the United States and DC may be purchased for just $12.97.

We ship to Canada, Europe, and the UK via USPS Priority International at a cost of just $34.97. Regrettably, we're unable to ship to Africa, Asia, Central America or the Caribbean, Middle East, Oceania, Southeast Asia, South America, or the Russian Federation.

Please note, although we maintain excellent relationships with the domestic and international carriers, we cannot be responsible for their performance.

How may I return merchandise for exchange or credit?

EASY RETURNS + EXCHANGES: For fastest processing, request a postage-paid label from our Customer Concierge, just click "Contact Us" and put your order number in the "Subject" line. Send the item back within 30 days of purchase. Item must be in brand new condition with packaging, tags, and stickers in-place; lenses clean and not smudged. Enclose this packing slip and write a note on it clearly stating the reason for your return and whether you wish a refund or exchange. Ship returns and exchanges to the address on the top of your packing slip.

We’ll process your request ASAP!

Do ReadingGlasses.CO/ glasses arrive with a case?

Yes! Every pair of our terrific reading glasses arrives with its own case.

What is ReadingGlasses.CO's guarantee or return policy?

If for any reason you're not satisfied with your purchase you may return it within 30 days (the original packing slip we enclosed with your order must be returned as well) for a full "no questions asked" refund. We must receive your returned item in brand new saleable condition with all packaging and tags intact. Jot a note on the packing slip indicating whether you wish to exchange what you purchased for another item or if you wish to receive a refund. Include the reason you're returning your glasses in your note, as well.

However, if you sit on your glasses or drop and break them, or if the dog gnaws on them and they get scratched, that isn't considered a valid reason for a return. You don’t really expect us to replace glasses that have been broken through abuse. Do you?

Review our customer testimonials and discover what our customers think of our products and service. Testimonials are posted regularly from real people. They'll give you a solid idea of why thousands of customers return to VisAcuity.com time after time after time.

Is this a secure site?

Yes! VisAcuity.com is a secure web site.

We use industry-leading SSL encryption to protect all your personal and confidential information. After you've added the items you wish to purchase to your shopping cart and have begun the checkout process, you'll be taken to our secure server environment where you'll see the padlock icon in the left side of your browser's address field. That's assurance of your security. Complete your transaction with confidence your data is secure!

In addition, our system doesn't even reveal your credit card information to us!

And our promise to you, we'll never share your personal information with any other organization. Never, ever!

How may I contact you?

To contact us, use the "Contact US" form found many places on this website. If you're unable to find it easily, the clearest path to the form is under the HELP menu at the bottom of each page. Click "Contact Us," the first item under the HELP menu.

May I place my order or make an inquiry on the telephone?

ReadingGlasses.CO prefers to receive orders via the Internet.

Internet communication assures our staff's efficiency! You'll often receive an immediate reply but the longest you'll wait is 12 hours.

I've forgotten my password. How may I retrieve it?

On the "Login" page, click "Forgot your password?" at the bottom of the "Login" form.

You may also create an account on the "Login" page to make it easier for you to place subsequent orders.

How do I change my email address on file in my account?

Updating your email address, password, or shipping information.

After you have logged in to the website, on the upper right-hand corner under the "Login" tab of any ReadingGlasses.CO page, enter your old email address and password. Then click "Submit." You'll be directed to your personal record enabling you to update your email address, password, or shipping information, as you wish.

I have a large head and need longer temples. Can you get larger glasses for me?

Yes! ReadingGlasses.CO was the first specialized reading glasses website to recognize the special needs of special guys, big and tall! We won't send you to your local optician. Many of our reading glasses are made to order. We feature readymades too. Most readymade reading glasses, including some found on ReadingGlasses.CO, are manufactured to "average" specifications. But ReadingGlasses.CO has a special section for the "Big Men" with qualities that will meet your special requirements.

Have a question that hasn't been answered yet? We're always trying to improve the quality of information on our website, so please feel free to send us questions you have about ReadingGlasses.CO's products or shopping processes.

The material provided on this site is for informational purposes only. It is not meant to replace the advice of your eye care professional. Have your eyes examined regularly and always follow your eye care professional's instructions. If you experience any pain, discomfort, or visual distortion, consult your eye care professional immediately.